How to Fix an Email Account That is “Over Quota”
An over quota message means that there is not enough space left in your mailbox to accept the new messages. Your mailbox encompasses everything from your Inbox, to your Sent Items, to your Deleted Items, to your Drafts and Junk folders, and all of the individual server folders that you may create to keep your emails organized.
Another important note to understand is that it isn’t necessarily the number of emails that you have in your mailbox but rather the size of the emails, including the attachments.
Log into to Webmail
You can find your Webmail login screen by typing the following into the address bar of the browser of your choice:
https://mail.remwebsolutions.com
Your screen should look something like this:
Click Access The Webmail Interface Here to be brought to the following screen:
Type your full email address and password and click Login
Delete Unneeded Emails from Inbox
Once logged in, you should be taken right to your inbox. Click the checkboxes to the left of any emails that you are okay with deleting permanently.*
Once your emails are selected, click the Delete icon at the top of the screen.
Screenshot of Delete Emails
* Deleting the emails from your inbox in Webmail could remove them from your email program - be sure to only delete emails you no longer need.
Delete Unneeded Emails from Sent Items Folder
From the Inbox screen, click on the Sent Items folder on the left side of the page
Screenshot of Delete Sent Items
Follow the steps above to remove any sent emails that you are okay with deleting permanently. *
* Deleting the emails from your inbox in Webmail could remove them from your email program - be sure to only delete emails you no longer need.
Clear Out Deleted Items Folder
From the Sent Items screen, right click on the Deleted Items folder on the left side of the page
Screenshot of Deleted Items Folder
Click on Empty Folder
Screenshot of Empty Folder
On the next pop-up that says Delete all messages in this folder?, click Yes *
* This will permanently delete all of the messages out of your deleted items folder - these cannot be recovered.