# Orders

**Orders**

# 

# GET STARTED

# VIEW ORDERS BASED ON THEIR STATUS


1. Log into **WebWiz@rd**
2. Click on the **eCommerce Modules** tab
3. Click on the **Orders** module
4. At the top of the screen you will be able to select between **All Orders**, **Pending Payment**, **Paid**, **Acknowledged**, **In Progress**, **Shipped**, **Complete**, and **Cancelled** tabs

# VIEW THE USER’S INFORMATION


1. Log into **WebWiz@rd**
2. Click on the **eCommerce Modules** tab
3. Click on the **Orders** module
4. Click on the user’s name under the **Customer** column
5. This will bring you to the individual **User’s** details (See Users section above for more details on user accounts)

**VIEW/EDIT/DELETE AN ORDER**

# VIEW and edit AN ORDER


 1. Log into **WebWiz@rd**
 2. Click on the **eCommerce Modules** tab
 3. Click on the **Orders** module
 4. In any tab click on the **View this order** icon (the eye) beside any user to view their order
 5. This will take you to the **View Order** screen, on this screen, you will see a short overview of the Order placed
 6. Click the **Edit** icon (the pencil) beside **Bill To** to edit the user’s **Billing Address**
 7. Click the **Edit** icon (the pencil) beside **Ship To** to edit the user’s **Shipping Address**
 8. Click the **Edit** icon (the pencil) beside **Special Instructions** to add a **Purchase Order #**, or to add any special instructions (ex. Delivery instruction: Go to side door for delivery)
 9. Click the **Edit** icon (the pencil) beside **Promo Code / Discount Details** to change the code used
10. Click the **Edit** icon (the pencil) beside **Shipping Details** to change any of the shipping information (shipping cost, type, estimated arrival, etc.)
11. Click on the **Edit** icon (the pencil) beside any of the products to change the product name and cost
12. Click on the **Edit** icon (the pencil) beside the shipping cost to change the **Shipping** information
13. At the bottom of the screen you can select the **Order Status** using the dropdown menu
14. Click on the **Update Status** button when complete
15. You can generate a PDF of the receipt by clicking on **Generate PDF Receipt** under **Related Actions** on the left side of the screen
16. This will save a copy of the PDF receipt to your computer
17. To email the order details to the customer click on the **Email Order Details to Customer** link under **Related Actions** on the left side of the screen

# DELETE AN ORDER


1. Log into **WebWiz@rd**
2. Click on the **eCommerce Modules** tab
3. Click on the **Orders** module
4. Beside the order, you want to delete, click on the **Remove this order** icon (the x)
5. A confirmation screen will appear asking you to confirm the deletion of the order
6. If you are sure, click **OK**, and the order will be deleted
7. If you clicked it by mistake, or changed your mind, click **Cancel**, and you will return to the orders page

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**Documents**

- [IT Basics](https://support.remwebsolutions.com/s/ad0e2649-4834-4a41-9529-97bbbae25229/doc/it-basics-xiENBIGERR)
- [WebWiz@rd™](https://support.remwebsolutions.com/s/ad0e2649-4834-4a41-9529-97bbbae25229/doc/webwizrd-2tEcTavTxo)
- [Email Services](https://support.remwebsolutions.com/s/ad0e2649-4834-4a41-9529-97bbbae25229/doc/email-services-esUwHOyM9u)
- [AODA (web accessibility)](https://support.remwebsolutions.com/s/ad0e2649-4834-4a41-9529-97bbbae25229/doc/aoda-web-accessibility-GCC6vMCC0l)
- [3rd Party Services](https://support.remwebsolutions.com/s/ad0e2649-4834-4a41-9529-97bbbae25229/doc/3rd-party-services-eKNwxzXQLO)